Returns & Exchanges

Rainbow Wings Aviary stands behind every bird and product we ship. Supplies may be returned within 30 days of delivery, live birds are covered by our Live Arrival Guarantee, and damaged or incorrect shipments are replaced at no cost when reported promptly.

• Unused items in original packaging may be returned within 30 days of delivery.
• All returns require a Return Authorization (RA) number issued by our customer service team before shipping anything back.
• Returns received without an RA number may be refused or delayed.
• Return shipping is the customer's responsibility unless the item arrived damaged, defective, or was shipped in error.
• Items must be received back in resalable condition. Missing manuals, hardware, or packaging may reduce your refund.

• Most small supply returns: no restocking fee.
• Large or oversized items (cabinet incubators, large coops, brooder units): 15% restocking fee.
• Freight items refused at delivery without prior authorization: 25% restocking fee plus round-trip freight.

We guarantee live delivery on every day-old chick and juvenile bird shipment. If a loss occurs in transit, we issue a store credit or replacement on the next available shipping date at no additional cost to you.

The guarantee covers birds only; the original shipping fee is not refunded because carriers do not refund it to us.

1. Photograph the shipment before removing any birds. Include the shipping label and the interior of the box.
2. Count all birds — including any deceased — and note the totals.
3. Contact us within 24 hours of pickup at contact@rainbowwingsaviary.com with photos and your order number.
4. We'll confirm the loss and schedule your credit or replacement.

Claims received after 24 hours cannot be honored — post-transit losses fall outside our guarantee.

Because hatch rates depend on shipping conditions, incubator calibration, and handling that fall outside our control, hatching eggs are not eligible for refund or replacement based on hatch rate.

Eggs that arrive visibly broken are covered when reported with photos within 24 hours of delivery. We'll replace the broken eggs on the next available ship date or issue store credit.

• Inspect all deliveries as soon as they arrive.
• Photograph damaged packaging and contents before unpacking further.
• Report damage within 7 days for supplies or 24 hours for live birds and eggs.
• We'll arrange a replacement or refund — do not discard damaged items until we've confirmed the claim.

If you received the wrong item or an item is missing from your shipment, contact us within 7 days. We'll ship the correct item at no cost and provide a prepaid return label for anything that needs to come back.

• Feed, treats, and any opened nutritional products
• Medications, vaccines, and health supplies
• Opened books, DVDs, and printed materials
• Custom or special-order items (see below)
• Gift cards
• Any item marked "Final Sale" or "Closeout"

The fastest way to exchange an item is to place a new order for the item you want and return the original for a refund. This avoids delays if the exchange item sells out.

• Supply orders can be canceled anytime before they enter our shipping workflow — usually within a few hours of order placement.
• Live-bird orders can be canceled or moved to a different ship week up to 10 days before the scheduled hatch. After that date, birds have already been reserved and cancellations are not possible.
• Freight orders that have been booked with the carrier cannot be canceled — a re-consignment fee applies.

• Refunds are issued to the original payment method within 5–7 business days of receiving the returned item.
• Store credit is issued instantly upon claim approval and never expires.
• Original shipping charges are non-refundable unless the return was caused by our error.

Freight items (cabinet incubators, large coops, walk-in brooders) require pre-approval before return. The customer arranges return freight or authorizes us to schedule pickup at their cost. Item must be repackaged in the original crating.

Custom-built coops, reserved rare-breed groups, and any item marked "Special Order" at checkout are non-refundable once production begins. We'll always confirm this in writing before you commit.

Gift recipients may exchange items or receive store credit with the order number. Refunds to the original payment method are only issued to the purchaser.

1. Email contact@rainbowwingsaviary.com with your order number, the item(s) you want to return, and the reason.
2. Attach photos if the return involves damage, wrong items, or live-arrival losses.
3. We'll respond within 1 business day with your RA number and return instructions.
4. Ship the item back within 14 days of receiving the RA number.
5. Once received and inspected, your refund or replacement is processed.

Call +1 (210) 570-7738 or email contact@rainbowwingsaviary.com. For live-shipment issues, please write "LIVE SHIPMENT" in the subject line for the fastest response.